8 Keys to Organizational Excellence: Putting it All Together

Publisher: ICMA Public Management
Publication Year: 2016
External Link: https://icma.org/sites/default/files/172_0416_PM_FullBook_Final_LRes.pdf
Resource Summary: This article in ICMA's Public Managment journal focuses on organizational excellence for local government managers.

Change Forces
  • Customer Focus
  • Public Expectations
  • Workforce Evolution
  • Attracting and Retaining
  • Workforce Management
  • Recruiting and Retention
  • Performance and Change Management
  • Organizational Management
  • Organizational Culture
  • Employee Engagement