Institutional Architectures to Improve Systems Operations and Management (2012)

Publisher: TRB
Publication Year: 2012
External Link:
Resource Summary: The objective of this TRB research project, SHRP 2 L06, was  a comprehensive and systematic examination of the best agency organization for successful execution of operations programs that improve travel time reliability. The research addressed a large number of topics concerning organizational and institutional approaches that could enhance highway operations and travel time reliability. A notable finding was that Capability Maturity Model could be developed and applied to highway operations and in turn travel time reliability. 

Change Forces
  • Agile Decision-Making
  • Customer Focus
  • Efficient Use of Existing Capacity
  • Engaging with Stakeholders
  • O&M Focus
  • Public Expectations
  • Shift in Role and Focus
  • Aligning Skills to Needs
  • Collaboration
  • Operations Focus
  • Partnerships
  • Shifting Responsibilities
  • Partnerships
  • P3
  • Organizational Structure
  • Organizational Management