NCHRP 08-142 [Active] Virtual Public Involvement: A Manual for Effective, Equitable, and Efficient Practices for Transportation Agencies

Publisher: National Academies of Sciences, Engineering and Medicine
Publication Year:
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Resource Summary: The objectives of this research are (1) to evaluate the recent experience of transportation agencies in using virtual public involvement with a particular focus on equity; and (2) to develop a manual for selecting, creating, and using virtual public involvement tools and techniques for each phase of transportation decision-making process. The manual will be relevant for communication directors; decision- and policy-makers; and public involvement, planning, environmental, and project development staff at state DOTs and other transportation agencies. The manual will describe how to efficiently and effectively use virtual public involvement to expand the reach and impact of public involvement activities through meaningful, on-line engagement.

Change Forces
  • Engaging with Stakeholders
  • Public Expectations
  • Rate of Technological Change
  • Technology Advancement
  • Agility and Resilience
  • Job Descriptions
  • New Technologies
  • Response to Changes
  • Technology Adoption
  • Technologies
  • Organizational Management
  • Organizational Culture
  • Information and Data Management