NCHRP 20-07 Task 408: Transportation System Management and Operations (TSMO) Workforce – Skills, Positions, Recruitment, Retention, and Career Development

Publisher: TRB
Publication Year: 2019
External Link:
Resource Summary: The research will entail (1) review of educational programs and exemplary current practices for recruitment and career development, (2) preparation of model TSMO position descriptions, (3) preparation of KSA or PTQ statements for model TSMO positions, and (4) development of a strategic management framework for recruiting and retaining TSMO staff. The product will be a guidebook for DOTs and other employers and workforce producers to assist with TSMO workforce education, training, recruitment, retention, and development.  

Change Forces
  • Changing Demographics
  • Competition for Specialized Skills
  • Experience Gap
  • Technology Advancement
  • Transportation System Management
  • Workforce Evolution
  • Aligning Skills to Needs
  • Attracting and Retaining
  • Job Descriptions
  • New Generation of Workers
  • New Skills
  • Operations Focus
  • Systems Engineering
  • Technology Adoption
  • Younger Employees
  • Workforce Planning
  • Workforce Management
  • Succession Planning
  • Recruiting and Retention
  • Professional Development
  • Performance and Change Management
  • Organizational Management