NCHRP Research Report 1072: Telecommuting, Remote Work, and Hybrid Schedules: Managing the Shift to a Flexible Work Future

Publisher: The National Academies Press
Publication Year: 2023
External Link:
Resource Summary: Measures related to the COVID-19 pandemic led State Departments of Transportation (DOTs) to rapidly expand their flexible work policies and programs. Agencies are continuing to use flexible work arrangements. This report provides successful practices and identifies key considerations to help state DOTs offer flexible work arrangements in an equitable way that sustains agency effectiveness. It also provides guidelines for measuring performance and productivity in ways that do not rely on in-person supervision. Supplemental to the report are a PowerPoint briefing, an implementation memorandum, a set of one-page work-option descriptions, a Flexible Work Arrangement Tracking tool, and a Telework Suitability tool.

Change Forces
  • Changing Demographics
  • Competition for Specialized Skills
  • Experience Gap
  • Non-Traditional Work Arrangements
  • Workforce Evolution
  • Workforce Transitions
  • Agility and Resilience
  • Aligning Skills to Needs
  • Attracting and Retaining
  • Attractive Work Environment
  • Data
  • Efficiency and Decision Support
  • Interpersonal
  • Job Descriptions
  • Project Management
  • Records and Information Management
  • Technology Adoption
  • Workforce Planning
  • Workforce Management
  • Technologies
  • Succession Planning
  • Shifts in Labor
  • Recruiting and Retention
  • Organizational Structure
  • Organizational Management
  • Organizational Culture
  • Information and Data Management
  • IT Strategic Planning
  • Employee Engagement