TCRP Report 162 Building a Sustainable Workforce in the Public Transportation Industry – A Systems Approach (2010)

Publisher: TRB
Publication Year: 2013
External Link:
Resource Summary: As part of TRB NCHRP project F-16A, TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry—A Systems Approach provides a guidebook that addresses contemporary issues in workforce development, retention, and attraction, and public transportation image management. The guidebook provides practical tools to transit agencies on a variety of workforce issues. The results of this research may be used by human resource professionals and transportation policy makers in implementing more effective human resource business-planning processes.

Change Forces
  • Changing Demographics
  • Competition for Specialized Skills
  • Customer Focus
  • Engaging with Stakeholders
  • Public Expectations
  • Public Information Requests
  • Workforce Evolution
  • Workforce Transitions
  • Agility and Resilience
  • Attracting and Retaining
  • Attractive Work Environment
  • Branding
  • Funding and Regulations
  • New Candidate Pools
  • New Generation of Workers
  • Response to Changes
  • Workforce Planning
  • Workforce Management
  • Succession Planning
  • Recruiting and Retention
  • Professional Development
  • Performance and Change Management
  • Organizational Structure
  • Organizational Management
  • Organizational Culture
  • Employee Engagement