TCRP Research Report 194 Knowledge Management Resource to Support Strategic Workforce Development for Transit Agencies

Publication Year: 2018
External Link:
Resource Summary: This report explores the importance of knowledge management (KM), which is an organization’s process for collecting, storing, and sharing organizational information and knowledge, and provides guidance on implementing KM strategies in transit agencies. In addition, the guidance includes action plans for developing particular aspects of KM, analysis of KM strategies at several transit agencies, and a catalog of KM technology tools and resources.

Change Forces
  • Changing Demographics
  • Experience Gap
  • Workforce Evolution
  • Workforce Transitions
  • Agility and Resilience
  • Aligning Skills to Needs
  • Collaboration
  • Interpersonal
  • Records and Information Management
  • Response to Changes
  • Workforce Planning
  • Workforce Management
  • Succession Planning
  • Social and Learning Communities
  • Shifts in Labor
  • Professional Development
  • Performance and Change Management
  • Organizational Management
  • Organizational Culture
  • Mentoring
  • Learning Organization
  • Knowledge Management
  • Knowledge Dissemination
  • Knowledge Bases
  • Employee Engagement