Washington DOT (WSDOT) has established a knowledge management approach for addressing:

  • Loss of institutional knowledge due to an aging workforce nearing retirement
  • Pressure for increased efficiency in the face of inadequate resources
  • Organizational strategic direction to support innovation and knowledge sharing

NCHRP Scan 12-04 Advances in Transportation Agency Knowledge Management: http://onlinepubs.trb.org/onlinepubs/nchrp/docs/nchrp20-68a_12-04.pdf

They have implemented several KM initiatives, including:

  • Communities of practice (CoPs)
  • Knowledge Capture interviews of retiring staff
  • Knowledge management and information systems to support practical solutions
  1. https://www.wsdot.wa.gov/research/reports/fullreports/896-1.pdf
  2. A Guide to Agency-Wide Knowledge Management for State Departments of Transportation: https://www.nap.edu/download/22098