Strategies are the third element of the ACB framework. They are the means by which transportation agencies can strengthen their capabilities to respond to change forces. A given strategy may involve people, process and/or technology components.
The strategies covered in this chapter are major topics in management science and a wealth of resources about them is readily available. This chapter provides a brief overview of each strategy and includes an illustrative practice example. References with additional information can be found at the end of this report.
Capability-building is an ongoing process and agencies vary with respect to their maturity levels. Organizations at lower levels of maturity may not be able to employ the same strategies as those at higher levels of maturity because they have a bigger gap to close to get where they want or need to be. Each agency can develop a roadmap with appropriate strategies for closing gaps.