Transportation agencies today are being forced to make significant adjustments as financial resources become more limited, transportation infrastructure ages, traffic volumes grow, and technology reliance increases. These changes are shifting agencies’ business landscape.
At the same time, external forces, including technology advancements, legislative requirements, and changing public expectations are requiring DOTs to reexamine their mission and role. Together, these trends have important implications for transportation agencies’ capabilities.
In order to be successful, state DOTs must:
- understand the trends that are changing the way they operate, and the business needs these change forces are creating,
- understand how the organization will need to operate in the future, and
- develop strategies for building adequate capabilities to adapt to this future state.