The guidebook will benefit transportation professionals at state DOTs and MPOs in management and leadership positions, those with specific, targeted roles, as well as district offices, program managers and others with less than agency-wide responsibilities. It may also be useful to other professionals who work in transportation, including federal agencies, universities and research center, and consultants and contractors. The guidebook can be read cover-to-cover as a comprehensive primer, or individual chapters can be referenced for specific guidance on the capability-building framework, strategies, role- or situation-based guidance, or action planning.
Different audiences and users with various needs should be able to find levels of detail that are most pertinent to their situation. A reader who wants information on general aspects of capabilities and agency capability-building can read the introductory section that defines capabilities and puts capability-building in the context of transportation agencies. A reader who wants to understand the mechanics of the ACB framework can refer to the chapters describing the framework components. An individual who is looking to grapple with the change forces affecting their role over the short-, mid- or long-term timeframe can read the role-base guidance most relevant to them, as well as the situation-based guidance that resonates with the challenges they are facing. Users looking to embark on a capability-building effort can refer to the capability-building action planning chapter, as well as the case studies and practice examples that describes ways their peers are using capability building to adapt to change forces.