Workforce planning is defined as “the organization’s coherent framework of human capital policies, programs, and practices to achieve human capital requirements that are directly tied to and supportive of the goals, objectives and outcomes of the agency’s strategic plan. It is the planning mechanism for assuring that the organization has the right people, with the right competencies, in the right place, at the right time.”

Workforce management includes: the development of new job descriptions aligned with critical needs; deployment of programs related to employee compensation and rewards; succession planning; leadership development; and training programs to develop soft skills and cultural competencies, as well as cross-training.