Transportation agency roles are central to providing clarity on:
- Ownership of responsibility for specific strategic, operational and tactical functions and activities, and
- Enabling effective lines of communication among other roles within and outside of the agency
Roles are various functional positions within the organization. Change forces may impact each role in a different way, and each role has a different part to play in building agency capability.
Roles are various functional positions within the organization. Change forces may impact each role in a different way, and each role has a different part to play in building agency capability.
This chapter identifies selected resources that may be helpful to support capability building efforts for each role.