Performance Management Lead
DefinedThe Performance Management Lead is responsible for collecting, measuring, reporting and recommending action related to performance information within the agency.
|Change Forces||Challenge/Opportunity||Your Responsibility|
|Technology Advancement||New technology impacts the tools, methods and strategies available to use data to maximize business outcomes.|
Connected and autonomous vehicles may generate new data for understanding system performance.
|Technology Adoption. Help the agency leverage business intelligence to improve data-informed decision-making and use performance-based approaches to maximize investments.
Anticipate future availability of new data sources for performance measurement.
|Shift in Role and Focus||The agency’s approach to performance measurement needs to consider people movement across all modes, including passenger and commercial vehicles, bus and light rail, and bicycle and pedestrian travel.||Operations Focus. Advance performance measures that are multimodal and operational in nature.|
|Legislation, Regulation, and Funding||Responding to new legislative requirements may require new performance measures, modified performance reporting processes, and demonstration that the agency is working to achieve its targets.||Agility and Resilience. Equip the agency to respond quickly to new legislative requirements.|
|Public Expectations||Increased expectations for transparency and accountability to the public, commercial travelers, elected officials, local units of government and the media create the need for effective communication of performance information.||Transparency. Advance efforts to communicate agency performance to agency stakeholders and the general public.|
Where to Begin
- Monitor federal requirements and integrate them with business processes and practices
- Track new data sources and assess how they might be used to strengthen performance management
- Incorporate scenario-building and forecasting to respond to legislative requirements related to performance-based planning and programming
- Establish a mechanism for continuous performance and process improvement
- Monitor and measure results to improve linkages between performance targets and investment outcomes
- Assess current data visualization and determine better ways to communicate that will support transparency and accountability
- Performance Management - to ensure the agency is able to measure and achieve outcomes that make progress toward its evolving goals and objectives
- Lean and other process improvements to close the loop between targets and results to respond to legislative requirements
- Information Technologies - to capture, analyze and visualize performance information.
- Learning Organization -to align staff activities with agency goals, create a performance system feedback loop and create a culture of transparency and accountability for results
- TRB NCHRP Web-Only Document 226, “Data Visualization Methods for Transportation Agencies
- AASHTO Committee on Performance Based Management information on TPM Portal
- FHWA TPM website
- TRB 03-128 (active)
This report will address the impacts of federal funding uncertainty and strategies to mitigate its impact on the transportation system
- AASHTO TPM Portal
Online resource for TPM practitioners that includes noteworthy practices among state DOTs and a link to the Transportation Lean Forum for accessing process improvement resources.
- Transportation LEAN Forum on TPM Portal
To help promote Lean business management and provide support to each other, several transportation agencies have formed the “Forum for Lean Process Improvement in Governmental Highways/ Transportation organizations,” also referred to as the Transportation Lean Forum (TLF). The TLF Toolkit collects resources, links, and targeted background information
- AASHTO Benchmarking Tool on TPM Portal
Tool to facilitate continuous benchmarking among state DOTs. Practitioners can compare performance across a number of measures and connect with others in the field
- AMPO Performance Measurement