ACB FrameworkStrategies • Knowledge Management

Knowledge Management

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Social and learning communities, knowledge codification and dissemination, learning organization, mentoring, knowledge bases

Knowledge management includes strategies and methods for building, leveraging, and sustaining the know-how and experience of the organization’s employees and partners to carry out the DOT’s mission in an intelligent manner.

Common knowledge management techniques include mentoring, shadowing and apprenticeships; knowledge capture (through expert interviews and after action reviews); knowledge documentation (desk manuals, business process diagrams and lessons learned repositories) and creation of electronic knowledge bases (portals, wikis, content management systems). Coaching and training for cultivating a learning culture also falls within the knowledge management umbrella.