Knowledge Management
Read More in the GuidebookSocial and learning communities, knowledge codification and dissemination, learning organization, mentoring, knowledge bases
Knowledge management includes strategies and methods for building, leveraging, and sustaining the know-how and experience of the organization’s employees and partners to carry out the DOT’s mission in an intelligent manner.
Common knowledge management techniques include mentoring, shadowing and apprenticeships; knowledge capture (through expert interviews and after action reviews); knowledge documentation (desk manuals, business process diagrams and lessons learned repositories) and creation of electronic knowledge bases (portals, wikis, content management systems). Coaching and training for cultivating a learning culture also falls within the knowledge management umbrella.
Related Roles
Related Situations
Related Resources
- National Transportation Library Resource Guides
- Online Training Resources for Transportation Employees
- Public Roads Vol. 63, No. 3
- Vermont Agency of Transportation Employee Retention and Knowledge Management Study
- NCHRP 02-25: Workforce 2030-Recruiting and Training the Next Generation Transportation Construction Workforce
- NCHRP Synthesis 362 Training Programs, Policies, and Practices (2006)
- NCHRP Synthesis 349 Developing Transportation Agency Leaders: A Synthesis of Highway Practice (2005)
- TRB Special Report 275 The Workforce Challenge (2003)
- NCHRP 20-24(40) Analysis and Benchmarking of State DOT Recruitment and Hiring Practices
- NCHRP Report 693 Attracting, Recruiting, and Retaining Skilled Staff for Transportation System Operations and Management (2012)