Knowledge ManagementRead More in the Guidebook
Social and learning communities, knowledge codification and dissemination, learning organization, mentoring, knowledge bases
Knowledge management includes strategies and methods for building, leveraging, and sustaining the know-how and experience of the organization’s employees and partners to carry out the DOT’s mission in an intelligent manner.
Common knowledge management techniques include mentoring, shadowing and apprenticeships; knowledge capture (through expert interviews and after action reviews); knowledge documentation (desk manuals, business process diagrams and lessons learned repositories) and creation of electronic knowledge bases (portals, wikis, content management systems). Coaching and training for cultivating a learning culture also falls within the knowledge management umbrella.