Change Agent

Back to Position Library

Change Agent


The successful candidate will define and identify areas of performance improvement opportunity across the agency; collaborate with Agency, District and Division leaders, and their subject-matter-experts, to develop successful implementation plans; implement and manage strategies for performance improvement across the agency; identify and track expected outcomes, in comparison to actual results, for improvement initiatives; provide timely, actionable status updates to executive leadership; develop next steps for agency continuous improvement efforts.

Typical responsibilities:

Organizational Improvement Analysis and Recommendation:
Perform analysis to monitor and improve agency performance based on key performance metrics. This includes tracking existing metrics while utilizing knowledge, skills and analytically inquisitive abilities to identify, analyze, propose and track new performance improvement opportunities. Lead, facilitate, or conduct internal and external meetings focused on enhancing unit and department performance and performance measurement techniques. Develop performance assessment methodologies, prepare and present comprehensive reports, develop alternatives/solutions, and develop change recommendations based on performance analyses.

Transformational Change Management:
Lead activities, programs and projects associated with the implementation of major transformational initiatives, such as the VDOT Business Plan, and recommendations for improving alignment of agency activities with that plan.

Agency Performance:
Interact with divisional management and executive leadership on sensitive issues, propose and implement best-practice-based and innovative solutions to impediments to expected outcomes, and develop/manage work plans to address or respond within required time frames.

Research and Document Preparation:
As an individual or as part of a team, diligently and inquisitively participate in the development of root-cause analyses related to unit and department performance. Assist with accurate, timely and audience-appropriate presentation of findings, preparation of supporting documentation, and development of recommendations.

Typical qualifications:

Degree in business management, engineering, economics, technology or a related field, with demonstrated experience in the development, implementation and management of performance improvement and organizational effectiveness strategies. Demonstrated experience may substitute for a degree. Skilled in the use of computers and software applications, including experience with Microsoft PowerBI, SharePoint and Office, in conjunction with the ability and desire to learn/utilize interactive business intelligence and data visualization and presentation tools.

Ability to effectively communicate to all levels of the agency to include oral and written presentations, position papers, draft policies, legislation and regulations, often covering complex and sensitive matters.
Experience analyzing organizational performance to identify improvement opportunities, develop recommendations and oversee implementation of related projects. Ability to effectively manage accurate, timely completion of assigned workload with minimal supervision, requesting guidance as appropriate. Knowledge of project management, productivity analysis, performance measurement, strategic planning, policy development and analysis and public administration.

Ability to work directly with agency executives and staff-level workers to develop appropriate project plans, develop actionable, robust recommendations, communicate in a manner that each audience easily relates to, and be able to assist with implementation of the recommendations.
Finesse is a desired attribute; at times this position may require a questioning stance or contrarian view, while maintaining teamwork and a continuous improvement focus.

Progressively responsible experience conducting a variety of advanced analyses and management studies, including making and implementing action plans from those efforts, using methods and techniques such as those employed in industrial engineering, operations research, behavioral science, and economic or statistical analysis. Experience with business planning, management and/or policy making/implementation.

See More Details
Click a job title below to expand